General terms and conditions of business

1. Scope

These terms and conditions apply to all contracts for the rental of accommodations (holiday apartments, houses, and apartments) for lodging purposes, as well as all other services and deliveries provided to the customer by Top Vermieten Betreibergesellschaft mbH (guest accommodation contract). Customer terms and conditions are not accepted unless agreed upon in writing.

2. Subletting, other use

Subletting and further rental requires the company's written consent. Any other use for non-standard purposes is prohibited without permission. Events such as castings or job interviews are permitted only with consent and, if applicable, for an additional fee.

3. Conclusion of contract, contractual partners, limitation period

The contract is concluded upon acceptance of the application by Top Vermieten Betreibergesellschaft mbH in text form. The contracting party is the customer who makes the booking. The customer and the booked guest are jointly and severally liable. Claims generally expire within one year, except in cases of gross negligence, willful intent, or damage to health.

4. Services, prices, subsequent changes

The company provides the booked services; the customer is obligated to pay the prices valid at the time of booking. Significant changes by the customer require approval. In such cases, the company may make price adjustments.

5. Invoices, advance payment, default, dunning costs, offsetting

Invoices are due immediately. Advance payments or security deposits may be requested. Reminders cost a flat rate of €5. Offsetting is only possible with undisputed or legally established claims.

6. Cancellation, no-show, early departure

Cancellations must be made in writing. Without express consent, the following conditions apply:

  • Apartments St. Marien & Altes Konsulat: 100 % from 1 day before arrival
  • All other accommodations: 100% from 14 days before arrival
  • Non-cancellable bookings: 100% from booking

The company can prove greater damages. The customer is free to prove lesser damages.

7. Free period, withdrawal of the company

Periods of non-disclosure can be agreed upon. In the event of force majeure or breach of duty by the customer, the company may withdraw from or terminate the contract. Termination is also possible in the event of use contrary to the contract.

8. Room reservation, arrival and departure times

There is no right to specific accommodations. Arrival is possible from 3:00/4:00 PM, departure by 10:00 AM. Unvacated accommodations will be opened, and luggage will be stored.

9. Liability

The company is only liable for gross negligence and willful misconduct, except for damage to life, limb, or health. Sections 701 et seq. of the German Civil Code (BGB) apply to valuables. No liability is assumed for vehicles. Any items left behind will be retained for three months.

10. Final provisions

Changes must be made in writing. The place of jurisdiction and performance is Stralsund. German law applies. Should any provision be invalid, the validity of the remaining provisions shall remain unaffected.

Stand: 04/2025